Contact

Please call (770) 516-3836 or use the contact form below to connect with a reservations agent who can answer any questions you have about the event.

Please send media inquiries to [email protected].

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    Conditions of Sale
    Credits

    THE POLAR EXPRESS and all related characters and elements © & ™ Warner Bros. Entertainment Inc. (s19)
    Based on THE POLAR EXPRESS book and characters © & ™ 1985 by Chris Van Allsburg. Used by permission of Houghton Mifflin Company. All rights reserved.

    CREDITS

    Executive Producer Allen Harper
    Executive Producer John Harper
    Producer Michael May
    Producer Jarrette Ireland
    Artistic Director Scott Calcagno
    Associate Director Ericka Mac
    Assistant Director Brittany Pena
    Assistant Director Kasady Kwiatkowska
    Production Stage Manager Michael George
    Lighting Designer Guy Rhodes
    Sound Designer Joe Palermo
    Costume Designer Jesus Perez
    Costume Designer Jane Debondt
    Scenic Designer John Viesta
    Hair and Makeup Designer Jesus Perez
    Associate Lighting Designer Erin Kellam
    Associate Sound Designer Rob Brooksher
    Assistant Production Stage Manager Izzy Gorden
    Casting Director Scott Calcagno
    Casting Assistant Kyle Goleman
    Associate Production Manager Chicago Company Nykol DeDreu
    Associate Production Manager Whippany Company Meri Larsen
    Associate Production Manager New Orleans Company Josh Courtney
    Assocaite Production Manager Fort Lauderdale Company Daimien Matherson
    Associate Production Manager Oklahoma City Company Christian Miller
    Associate Production Manager Inland Empire Company Kyle Goleman
    Associate Production Manager Fillmore Company Kyle Goleman
    Business Manager Chicago Company Mary Zanger
    Business Manager Whippany Company Jennifer Wright
    Business Manager New Orleans Company Jamie Meltz
    Business Manager Fort Lauderdale Company Carolina Perozo
    Business Manager Oklahoma City Company Georgiana Hallock
    Business Manager Inland Empire Company Mackenzie Leal
    Business Manager Fillmore Company Isaac Randolph
    Stage Manager Chicago Company Rita Vreeland
    Stage Manager Chicago Company Lucy Schuh
    Stage Manager New Orleans Company Molly Burch
    Stage Manager New Orleans Company Marisa Christie
    Stage Manager Whippany Company Becki Zatitsky
    Stage Manager Whippany Company Joel Cote
    Stage Manager Fort Lauderdale Company Miki Cayard
    Stage Manager Fort Lauderdale Company Eric Joshua
    Stage Manager Oklahoma City Company Kat Brown
    Stage Manager Oklahoma City Company Amber Kay
    Stage Manager Inland Empire Company Izzy Gorden
    Stage Manager Inland Empire Company Sarah Nearhoff
    Stage Manager Fillmore Company Sarah Tschripke
    Stage Manager Fillmore Company Alli Gersbach
    Production Electrician Trevor Dewey
    Assistant Production Electrician Maggie Hart
    Production Audio Supervisor Stephen Severn
    Assistant Production Audio Supervisor Mary Radziszewski
    Production Wardrobe Supervisor Sami Mihalik
    Assistant Production Wardrobe Supervisor Reiley Morgan
    Production Properties Meri Larson
    Production Décor Nickie Dubick
    Head Carpenter Justin Davis
    Welder Spruce DeRussy
    Props Construction Paul Dombrowski
    Intern Kaylyn Eckhardt
    General Manager Jarrette Ireland
    Director of Production Michael May
    Production Manager Holli Hipwell
    Production Manager Kevin Broomell
    Company Manager Anne Drysdale
    Assistant Company Manager Georgiana Hallock
    Assistant Company Manager Mary Zanger
    Marketing Manager Jamie Ryan
    Resident Designer Daniel Hosfield
    Shop Foreman Justin Davis
    Licensing Manager Matt Dowd
    Licensing Manager Ed Roszickie
    Product Development Sue Robano
    Information Technology Manager Scotty Weits
    Website J3 Media
    Ticketing ETix
    Audio Equipment TC Furlong
    Lighting Equipment Christie Lights
    Costumes J2 Costumes
    Rehearsal Space Ripley Grier Studios
    Dance Center Chicago
    NOLA Spaces
    Museum of Discovery and Science
    Phill’s Ballroom Dance Studio
    West Coast Dance Theatre
    Merchandising Rail Retail Incorporated
    Graphic Art Cindy Coleman
    Trucking Clark Transfer
    V2 Productions
    Train Operations Amtrak
    Morristown & Erie Railroad
    Brightline Trains
    Foxville & Northern Railroad
    Oklahoma City Railroad Museum
    Fillmore and Western Railroad
    Southern California Railroad Museum
    Special Thanks American Heritage Railways
    Rail Events Incorporated
    Kathleen Wallis
    Warner Bros. Consumer Products
    Durango & Silverton Narrow Gauge Railroad
    Jeff Cech
    Cliff Miller
    Larry Thomas

    CONDITIONS OF SALE

    1. 1. IMPORTANT! Ticket holders must be on board the train 5 minutes prior to departure.  Passengers are not allowed onto the platform after that time.
    2. 2. Tickets are nonrefundable and Nonexchangeable.
    3. 3. Tickets are valid only for the date, time, car & seat shown on the ticket.  Purchaser acknowledges that they have individually selected their seats. Rail Events Productions is not responsible for errors in seating.
    4. 4. Rail Events Productions and its agents reserve the right to refuse service or de-board passengers for disruptive or offensive behavior.
    5. 5. Rail Events Productions does not guarantee an allergen free environment.
    6. 6. Passengers are prohibited from bringing alcoholic beverages or weapons onto the train.
    7. 7. Smoking is not allowed on board THE POLAR EXPRESS™ Train Ride (this includes e-cigarettes and other similar devices).
    8. 8. Rail Events Productions does not accept liability for loss or damage suffered by the ticket user. For more information please review the Release of Liability and Indemnity below.
    9. 9. Your ticket purchase and/or participation in any train related departure/event grants Rail Events Productions permission to use your image in its promotional materials.

    RELEASE OF LIABILITY, COVENANT NOT TO SUE, AND INDEMNITY

    a) As lawful consideration for ticketed admission on to the premise for this event, I, on behalf of myself and on behalf of my heirs, successors, personal representatives, and assigns hereby shall indemnify and hold harmless Rail Events Productions (REP), American Heritage Railways, its officers, directors, employees and owners from and against any and all third-party costs, expenses (including reasonable outside counsel’s fees), liabilities, judgements, losses, damages, suits, actions, fines, penalties, claims and demands of any kind and asserted by or on behalf of any person, independent contractor or governmental authority arising out of the ticketholder’s participation, entrance, or presence on the premises, except for gross negligence or willful misconduct by REP. REP shall not be liable to ticket holder on account of: i) any failure by  Ticket Holder to perform any of the agreements, terms, or covenants or conditions of this Agreement, ii) any failure by Ticket Holder to comply with the statutes, ordinances, regulations or orders of any governmental authority unless caused by the failure of REP to perform under this Agreement or iii) any accident, death, or personal injury or property damage which shall occur on or as a result of the ticket holder’s participation, entrance, or presence at the event venue except as the same may be caused by the sole misconduct or omissions to act or negligence of REP, its employees or agents.
    b) Guests and Ticket Holder waives all rights against REP and its agents, officers, directors and employees for recovery of damages to the extent these damages are covered by the commercial general liability or commercial umbrella liability insurance maintained pursuant to this agreement.If any term or provision of the

    Agreement is found to be unenforceable or invalid such shall not affect the other terms and provision which shall remain binding and enforceable.